Returns and Refunds

The below guidelines relate to purchases made online.


Faulty or incorrect product 

We endeavour to provide products in perfect condition and accept full responsibility for products received in faulty condition.

We will provide a free return bag if a return is required due to a product being faulty or as a result of an error made by us (such as an incorrect item being delivered). If an item is faulty, damaged or incorrect (as per your receipt) when you receive it, please contact our customer service team via 078478838 between 10am – 4.30pm Mondays to Fridays or email to arrange the return or replacement product(s). 

Consumers Guarantee/Refund

We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.


In most cases, orders placed are dispatched on the next business day. Orders that have been dispatched cannot be cancelled and will have to be posted back to us, at the expense of the customer where a full refund less postage will be provided. Once dispatched, returns cannot be accepted if they have been open.


Lost in transit

We use TOLL tracked delivery service for all parcels in New Zealand. We accept full responsibility for parcels lost in transit with the courier provided we are notified within 7 days. We will resend your goods at no extra cost under the condition that the original parcel is returned to us if eventually delivered.


Please Note: 

The return address for online orders is: 

Besmore Healthlife & Homelife LTD
90B Commerce Street
Hamilton 3204

If you have any questions about our refund and return policy our customer service team is happy to help, and can be reached via 078478838 between 10am – 4.30pm Mondays to Fridays or email