Shipping & Returns

Returns and Refunds

The below guidelines relate to purchases made online.

 

Faulty or incorrect product 

We endeavour to provide products in perfect condition and accept full responsibility for products received in faulty condition.

We will provide a free return bag if a return is required due to a product being faulty or as a result of an error made by us (such as an incorrect item being delivered). If an item is faulty, damaged or incorrect (as per your receipt) when you receive it, please contact our customer service team via 078478838 between 10am – 4.30pm Mondays to Fridays or email sales@besmore.co.nz to arrange the return or replacement product(s). 
 

Consumers Guarantee/Refund

We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.


Cancellations 


In most cases, orders placed are dispatched on the next business day. Orders that have been dispatched cannot be cancelled and will have to be posted back to us, at the expense of the customer where a full refund less postage will be provided. Once dispatched, returns cannot be accepted if they have been open.

 

Lost in transit

We use TOLL tracked delivery service for all parcels in New Zealand. We accept full responsibility for parcels lost in transit with the courier provided we are notified within 7 days. We will resend your goods at no extra cost under the condition that the original parcel is returned to us if eventually delivered.

 

Please Note: 

The return address for online orders is: 

Besmore Healthlife & Homelife LTD
90B Commerce Street
Frankton
Hamilton 3204

If you have any questions about our refund and return policy our customer service team is happy to help, and can be reached via 078478838 between 10am – 4.30pm Mondays to Fridays or email sales@besmore.co.nz

 

DELIVERY CHARGES
For Orders of $150 or more will receive FREE STANDARD DELIVERY unless your order is heavy or large, free shipping may not apply, you may be charged for the extra weight or volume. 
 
For orders under $150 a flat rate of $5.99 delivery fee will be charged unless your order is heavy or large, you may be charged for the extra weight or volume.
 
Orders to CHINA are welcome and we offer a competitive shipping price on parcels going to CHINA.
We know you'll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we'll dispatch your order within 1-2 working days.
Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA.
If you have any special delivery instructions please convey these via the Delivery Instruction field provided at checkout. The text entered in the delivery instruction field will be displayed next to your address.
You can expect to receive your goods within 3-4 working days of having placed your order. We use TOLL for all national deliveries.
If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don't think it safe to leave, they'll leave a card to call.
If delivery is to a business you must include the business name in your delivery address.
All TOLL orders are sent with a tracking number. You will receive an email from TOLL with the progress of your parcel.
We accept responsibility for parcels lost in transit in New Zealand prior to them having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made.
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.