Delivery

New Zealand

 

DELIVERY CHARGES
For Orders of $150 or more will receive FREE STANDARD DELIVERY unless your order is heavy or large, free shipping may not apply, you may be charged for the extra weight or volume. 
 
For orders under $150 a flat rate of $5.99 delivery fee will be charged unless your order is heavy or large, you may be charged for the extra weight or volume.
 
Orders to CHINA are welcome and we offer a competitive shipping price on parcels going to CHINA.
We know you'll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we'll dispatch your order within 1-2 working days.
Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA.
If you have any special delivery instructions please convey these via the Delivery Instruction field provided at checkout. The text entered in the delivery instruction field will be displayed next to your address.
You can expect to receive your goods within 3-4 working days of having placed your order. We use TOLL for all national deliveries.
If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don't think it safe to leave, they'll leave a card to call.
If delivery is to a business you must include the business name in your delivery address.
All TOLL orders are sent with a tracking number. You will receive an email from TOLL with the progress of your parcel.
We accept responsibility for parcels lost in transit in New Zealand prior to them having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made.
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.